Is online shopping with Dubai Wholesale Diamonds secure?

Security for customer transactions is our main concern. All credit card details provided by you is securely transmitted to www.2checkout.com, one of the most secure payment gateways.

Do you provide diamond certificates for your products?

Yes, we do provide gemological certificates from three of the best & reputable diamond laboratories such as GIA, IGI and HRD. The only products that do come with certificates are the loose diamonds (0.25 cts and up). The lab that issues the gemological certificate will be detailed and our sales team will send you the certificates before you purchase. A  Valuation & Appraisal Certificate will be provided on request basis & free of charge.

What is the importance of a GIA certificate?

A GIA Diamond Grading Report is not an appraisal but a scientific blueprint of a diamond’s exact qualities. GIA’s heritage as a research and educational institution means they are trusted to provide accurate, unbiased diamond evaluations. All GIA diamond grading reports contain a hologram, a security screen, and microprint lines as well as other security features that exceed industry guidelines. Simply put, they’re here to help you know what you’re buying.

What do I look for in the quality of a diamond?

A diamond’s quality and price are determined by the four C’s: cut, clarity, color, and carat. When selecting a diamond, look for one that balances these four qualities without straining your budget. Perfect quality diamonds are rare and extremely expensive, but you can select a slightly less perfect diamond that still appears brilliant to the naked eye. For an in-depth guide to the 4 C’s, please Click Here

What is your stance against purchasing conflict diamonds?

Please contact us via sales@dubaiwholesalediamonds.com for more information regarding conflict diamonds and how we at Dubai Wholesale Diamonds help to stop conflict diamonds from entering the diamond industry.

How can I be sure of the quality of your products?

Our goal is customer satisfaction by providing the highest quality product. With our on-premises GIA gemologists and quality management department in our factories, you can be rest assured that you are getting only the highest quality and nothing less. We stand behind the quality of our product and the craftsmanship quality of our technical team. We have been doing for over 30+ years so please purchase with confidence.

How do I know that the item I purchase is what I will receive?

Your purchase will arrive with an original diamond certificate for certified diamonds. You can then verify the certificate number online by visiting the official laboratory website which only takes a few minutes. You can either have your purchase appraised by a local jeweler and if the diamond does not match the certificate you will then receive a full refund from us. But in our experience this has never happened. Google also monitors us on a daily basis so you have nothing to worry about.

Why are your prices so low?

Our prices are low as we buy directly from diamond manufacturers who are based outside the UAE. Also, we do not have any retail shops or other stores, due to which we can offer you such low prices, as our overheads are minimal. And we always strive to keep it that way.

Do you offer discounts?

All our prices are final, however, depending on the carat weight and quantity, we might be able to offer a discount at a very reasonable rate.

How can I find my ring size?

Please click the below link to be redirected to our ring size chart. http://dubaiwholesalediamonds.com/ring-size-chart/

Can I place an order by phone?

Yes you can. There are sales associates on staff during business hours to assist you with your orders. However, we advise you to contact us via sales@dubaiwholesalediamonds.com  so both parties will have a trace of what was discussed and agreed upon.

Can I place an order if I live outside Dubai?

Of course you can – we ship to most countries on a daily basis via fully insured international priority using only reputable valuables carriers such as FedEx, Brinks or Malca Amit. Most of our shipments get to their destinations within 24-48 hours.

When can I expect my order to arrive?

Depending on the item ordered, the average manufacturing time frame will be 10-12 days and shipping will take an additional 3-4 days.

What are your international shipping and delivery charges?

Shipping is absolutely free on all orders within Dubai. There is a small fee if you would like us to ship fully insured via international priority using reputed valuables carriers such as FedEx, Brinks or Malca Amit to your home country (door to door service).

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Diners Club, etc.) and wire transfers as well. In some cases where urgency beckons we also accept cash payments via Western Union.

Will I be charged VAT and import charges?

Collection and delivery within the UAE will not include an additional VAT or sales charge, as the UAE is tax free. You will be liable for any VAT & import charges if the product is shipped to your home country. For more information on VAT & import charges on diamonds & jewelry items on different countries please visit the website below:  www.dutycalculator.com

What is your return policy?

Our guarantee being Dubai’s Premiere Diamond Merchants is that if the diamond purchased does not match the diamond certificate (primarily from GIA, IGI & HRD – all unbiased & reputable diamond laboratories in the diamond industry today) our clients will get a 100% refund. No questions asked.

In regards to jewelry all our products come with a Life Time Guarantee. If the final product is not what you expected please contact us immediately and we will re-manufacture the item in 48 hours. This will be completely free of charge.